At ScreenStyle, we curate apparel for those who live the story. If your piece isn’t the perfect fit for your narrative, we are here to assist with a seamless return process.
The 14-Day Return Window
In accordance with EU consumer protection laws, our policy lasts 14 days. If 14 days have passed since the date your order was delivered, we unfortunately cannot offer you a refund or exchange.
Eligibility for Returns
To ensure a successful return, your item must remain in its “opening scene” condition:
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The item must be unused, unwashed, and in the same condition that you received it.
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It must be in the original packaging with all screen-accurate tags attached.
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To complete your return, we require a receipt or proof of purchase.
Non-returnable items:
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Gift cards.
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Personal care items (e.g., face masks or intimate apparel, if applicable).
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Custom-made or personalized “one-of-a-kind” items.
The Return Process
Important: Do not send your purchase back to the manufacturer (our global fulfillment centers). All returns must be processed through our central office in Poland to ensure your refund is handled correctly.
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Notification: Email us at kontakt@screenstyle.eu within 14 days of delivery to notify us of your intent to return.
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Authorization: We will provide you with a Return Authorization and the correct shipping address in Warsaw.
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Shipment: Securely package the item and send it to the provided address.
Refunds
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund based on the condition of the item.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
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Sale Items: Under EU law, regular priced items and sale items are both eligible for return within the 14-day window.
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Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and bank. If you’ve done this and still have not received your refund, please contact us at kontakt@screenstyle.eu.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same model, contact us at kontakt@screenstyle.eu for further instructions.
Shipping Returns
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Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs from the original order are non-refundable.
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Risk: If you are returning items over €50, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Assistance?
Every protagonist needs a supporting cast. For questions related to refunds and returns, contact our team at: Email: contact@screenstyle.eu Address: ul. Gościeradowska 21/27, 03-535 Warsaw, Poland